Currently, Royal Mail deliveries are not as speedy as they used to be and we are still getting reports of extended delivery times. Allow 1-3 working days for 1st Class and 5-7 for their economy service.

Important Terms & Conditions

Once your order has left us, you are responsible for the delivery of your order. 

Using the DPD App, you have full control over your delivery, which is often next day. If you don’t take action, your package will be sent to a local pick-up point for you to collect. We have no control over this.

Please download the DPD app below.

App Store Download
Google Play Store Download
  1. We use technology to keep you informed about order progress and its delivery, so you must supply an email address & mobile telephone number. These are for order & delivery purposes only.
  2. Trackable orders will have the reference on the receipt. Royal Mail isn’t trackable but we can view its status on request.
  3. DPD Express is trackable so use the DPD app to view important updates and tracking information or it can be tracked here.
  4. If DPD cannot deliver to you, they will take it to a local “Drop Shop” for you to collect so its VERY important you monitor your messages to avoid failed deliveries.
  5. DPD can only “Leave in a safe place” if authorised through its app.
  6. We must know if you have an issue with your order within 14 days.

UK  Services

Estimated delivery times.

  • Royal Mail 48 – Untracked, 2-5 days.
  • 1st Class – Untracked, 1-2 days
  • DPD Express – Trackable, 1-2 days but usually next day.
  • Royal Mail Special Delivery – Trackable, Next working day

Royal Mail

If you are expecting your order by Royal Mail and it hasn’t arrived, we would recommend you try the following.

Although the Postman is supposed to leave a calling card, many do not and we recommend you check the following as it will be the quickest way of resolving the problem. You will need some ID such as a driving licence.

      1. Check any safe place it may have been left. i.e. porch, garage, the recycling bin.
      2. Check it hasn’t been left with neighbours.
      3. Check with your local Post Office, as this is where parcels are returned to if they can’t be delivered.
      4. Contact us and we may be able to view its status. All post now has a reference number which we can monitor for you.

DPD Local – Express Delivery

  • Most UK mainland orders over 2Kg are sent by DPD Express, usually a next working day tracked service but its not guaranteed .  See DPD Local Terms of Service for full details.
  • Some drivers will deliver on a Saturday but its not a working day and not part of the service.
  • Use the DPD App or or it can be tracked here.
  • Highlands & Islands are sent by Royal Mail 1st class and will take longer.

Non-Delivery. What to do if your order hasn’t arrived

We MUST know within 14 days if your order hasn’t arrived so that we can claim compensation for your loss.

  1. Use the tracking information on the DPD or Royal Mail app plus check your messages/emails for any shipping updates.
  2. We are here to help you. Contact us if you need help but will ask if you have completed the above first.
  3. Check the “Delivery Timescales” below to see when it is considered lost & if so, we will gladly claim compensation & replace it for you.

Terms and Conditions

Royal Mail delivery is generally next day for 1st class and  2-3 days for our free inclusive service. These are AVERAGE delivery times and should not be relied upon. Always upgrade if your delivery is important.

Exceptions do occur at busy times of the year such as December and Easter and you are advised to upgrade to 1st class or Guaranteed Next Day service if the delivery is important. 

Please refer to the Royal Mail table to the left and the link to their website for full details.

For non-delivery of an item, we will be happy to replace the item once the item has been considered lost.

Royal Mail Special Delivery Guaranteed by 13:00 – is a WEEKDAY only service. They do deliver on Saturdays but only at their discretion (So it’s NOT guaranteed). The last pickup is Friday 15:00 and orders received after that will be sent Monday for Tuesday delivery. See Info here.

Most couriers are a tracked service and generally very reliable. Their delivery timescales can be viewed here. For all other couriers, please refer to their website for details. If you have provided an email or mobile tel number, you can track your order and amend delivery.

International Orders

  • The UK is no longer in the EU Customs Union, so your order needs to pass through customs in your country.
  • We REMOVE UK VAT from your order, so you will be contacted by customs to pay VAT & any duty due.
  • We can ONLY guarantee to get your order to Customs. They should contact you but please check your tracking details. We have no control over the shipment from that point & cannot accept liability for non-delivery, therefore its VERY important that you have checked your receipt for:-

 (i) The address is correctly formatted and contains your apartment/house number as well as your name etc.

(ii) You have provided a LOCAL phone number as they will need to contact you.

(iii) Your email address is correct.

Important: Orders returned because of the failure of any of the above will can only be refunded for any saleable items returned LESS the cost of transport. 

YOUR LOCAL POST OFFICE CAN USUALLY HELP YOU IF YOU HAVE PROBLEMS BUT DESCRIBE THE PRODUCT AS “COLLOIDAL PRECIOUS METALS”, NOT  A MEDICINE, AS THIS MAY REQUIRE A LICENCE AND YOUR ORDER COULD BE DESTROYED.

International Incidents – See here for useful Royal Mail International updates.


Order Processing

We are manufacturers, not just a website and take many telephone & email orders. All orders are processed through our online eCommerce system.

We work weekdays only & aim to process your order within 24 hours, although most orders are sent the same day.  During periods of great demand, fulfilment times may be extended purely because of limited manufacturing capacity. We always prioritise existing clients over new clients during these times & reserve the right to remove all timescales.

We keep limited stock, as we want our product to be as fresh as possible when it arrives. Although the website is always open, we do not process orders at the weekends. We feel our staff work hard enough and we want them to enjoy their lives.

Generally, most orders are sent the same day but orders placed after 15:00 may not be processed until the following day. If you have an urgent order, we may be able to prioritise it for you by calling us.

Between October and March, product demand more than doubles and Monday’s are always extremely busy as we have to process all the weekend orders.

Discount codes

All codes are available through our newsletter. You have the opportunity to sign up at the checkout or by your order notification email.

Privacy Policy

For your security & privacy, credit card details are NOT stored on this website. When you are passed to the relevant merchant for payment, you will be on a secure encrypted page. This website is also encrypted using HTTPS.

We do NOT share customer details with any 3rd parties. Not at all. Never.

Our full policy can be viewed here

Delivery Policy

UK Orders

Our products have free UK mainland delivery included on orders over £15. This service is either with the Royal Mail 24/48 hour service for items under 2Kg or with DPD Local for all items over 2Kg. For Northern Ireland and Highlands & Islands, we use various well-known couriers from the selection below. All UK orders should be delivered within 7 working days. There may be a small charge for non-uk mainland orders, calculated at the checkout.

Cut off time for order deliveries Monday – Friday:- (We do not work weekends)

  1. DPD Local by 14:00
  2. Royal Mail by 16:00

Express Delivery (Mon-Fri) – DPD Local offer the best value Express (Tracked) service BUT because they pick up at 15:00, the cutoff time is 14:00 but if you ring us. we will try our hardest to get your order out, otherwise, it will be sent the next working day. Deliveries sent on a Friday should be delivered on Monday.

All Orders received after Friday 15:00 will be sent Monday. This includes all orders with postal upgrades.

Shipping Address

Billing address – is the registered address of the payment method used.

Shipping Address – Where you want the order shipped to.

Pickup points:-

Royal Mail – You can have the parcel sent to a Royal Mail Post Office for collection. You will need ID as proof of identity.

DPD Local – Always give your registered home address. You will receive an email from DPD where you will have the option to have the parcel delivered to a collection point of your choice. You will need ID to collect this item.

Alternative addresses – Packages can be sent to friends and family. Please ensure they aware of the delivery.

We use automated software that will pass your shipping address to the relevant courier. It is your responsibility to ensure that this address is accurate & is in the correct format for your country of delivery. Because of the high cost of postage, any returned items will be refunded to the cost of the product but we will not include the postage cost as this is not reclaimable.

Fraud & Security

We reserve the right to refuse any order if we consider that an illegal act has been or may be committed.

Returns, Refund & Cancellation Policy

In accordance with the Consumer Contracts Regulations, you have 14 days after receipt of the goods during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase but all items must be in a saleable condition with none of the seals broken.

You MUST notify us of your intent to return the item, so we can reopen the order and await the return. You can do this by email, “Contact Us” form or by phone.

Send to the address below, including your order number so we know whose account to credit. It may be a good idea to email us first so we can expect the package. It is your responsibility to ensure the goods are returned to us in a saleable condition. Seals must not be broken on the bottles.

UK Colloidal Laboratories Ltd
Returns dept – Order ***** (Put your order number in here)
Unit K, Forest Enterprise Park,
Ashill, Ilminster TA19 9LP

Order line & Customer Services 01460 281098 or email [email protected]

Once received, we will refund your payment immediately BUT it may take your chosen bank 5-10 working days to process this refund. This is down to your choice of bank & their inability to process refunds quickly. Certain modern payment methods such as PayPal process these refunds instantaneously.

Company Information

UK Colloidal Laboratories Ltd is a Limited company registered in England and Wales.
Company number: 6105386. VAT Registration 986 7426 58

Registered Office:-
UK Colloidal Laboratories Ltd
Unit K, Forest Enterprise Park,
Ashill, Ilminster TA19 9LP

Orderline & Customer Services 01460 281098

Email [email protected]